I can’t emphasize this last point enough. You can champion our issues and get action (and in fact have done so) rather than single users calling into Ring which Ring phone support sees as isolated incidents and hence immediately think the problem is on our end, and not on theirs. I discussed at length on phone without resolution, was promised an email back with a solution, was disconnnected, and was not called back even after being asked for a call back number upfront, and got a form email back afterward telling me Ring doesn’t accept business proposals!Īs for a global solution to this and other issues reported, here is my honest and sincere advice to Ring:Ĭaitlyn, Tom, Marley and others here do try and help but we need more of you here on this forum and more of you with advanced technical training. I have indeed contacted RIng by phone and on this forum in this post.I do see your point that we shouldn’t have to do this, and 100% agree. For me, it was more of an experiment to see if it could be done, which it can. As you know, I did in fact go through each in every ad to clear out the number badge and get rid of the red dot.Also, even after you jump through the hoops of viewing all the ads, they are ALL still in the What’s New menu! And, it’s not like you can just look at the ad - you have to follow the link.
(Indeed, you will note the “red dot” post has been active now for probably a year with no resolution or change.) I think most, if not all of us, are subscribing to the Protect plan in order to have stored video and that should be enough for Ring without having to go through ads for more products/services. Thanks for taking the time to type that all out! I too see no reason for customers to be forced to view ads for products they have absolutely no interest in just to be able to clear out the number badge or make the red dot go away. As the OP I can certainly relate to your frustrations and I think you articulated them in a very professional and courteous manner here. Do you actually encourage Ring to continue these (highly objectionable) practices by jumping through all of the hoops that are required to eliminate the badge from your screen every time the feature has been Hello.Have you posted your comments on the Ring Community website?.Have you contacted Ring by phone, email, and/or letter?.Do you simply avoid clicking on the “What’s New” menu choice?.I’m curious to know what individual Ring Community members have done to express their objection to the truly odious “What’s New” feature tactics: Direct users to view a blog on the Ring website, at their convenience (without providing any links to Ring’s website and/or that of their parent company).Have very well organized, concise descriptions of important new app features (with no mention any hardware products).